Frequently Asked Questions
Got questions? We’ve got answers!
If you’re still stumped after browsing through our FAQ’s, try checking out Live. Play. Learn. or Contact Us.
How do I get replacement parts for my instrument?
If you need tuning machines, we ask that you send in photographs detailing the problem, as well as the date and place you purchased your instrument. If the electronics on your guitar are malfunctioning, please return to the dealer you purchased your instrument from, and have them give us a call. This is only to insure that you are within your window for warranty service. We also sell replacement tuning machines online at our shop. Please note that depending on the age of your instrument, specific parts that you request may or may not be available.
What is the optimal humidity level for my Cordoba guitar?
We recommend that you keep your guitar within a temperature range of 60 F to 85 F, and a relative humidity of 45% to 65%. Please see our section on How to Care for Your Guitar.
The top of my guitar looks like it is rippling. Is this normal?
Can I put steel strings on my nylon string guitar?
We strongly advise against using steel strings on any nylon string guitar. Doing so will cause irreparable damage to the guitar’s bridge, soundboard, neck and tuning machines, and will void the original warranty.
What is the meaning behind the three square/arch logo that I see on your website and on the headstock of some of your guitars?
You are referring to our arches logo, a design that we incorporated onto the headstock of some of our non-traditional and cutaway-electric models. This logo was inspired by the famous red and white double arches in the Mezquita Catedral in Cordoba, Spain. These arches are renowned as the city of Cordoba’s greatest structural achievement, and we wanted to pay homage to that.
I'm noticing some signs of humidity damage on my Córdoba...how do I rehydrate my guitar?
Córdoba Dealers & Buying a Córdoba
Can I purchase a guitar directly from you?
Which dealer in my area has the instrument I’m looking for in stock?
How can I find out how much a certain model costs?
I do not live in the United States. How can I get a Cordoba guitar?
How can I become an authorized Cordoba dealer?
I need a new saddle (or nut) for my guitar, how can I acquire one?
Specs & Country of Origin
Do you have a spec comparison chart?
How does Cordoba source the wood used on Cordoba guitars and ukuleles?
Where is the serial number on my guitar?
Your serial number will be located inside the soundhole, up towards the headstock. Please note that serial numbers for the following models are not logged in our system: Protege by Córdoba, UP100, GP100, CP100, CP110, C3M, C3M Cadete, Requinto Cadete, Dolce, C5, C5-CE, C5-CET, C5-CEBK, C5-CETBK, La Playa Travel, La Playa Travel SS, La Playa Ukulele, Minis, and all ukuleles except for the 25 series and 30 series.
What strings are on my guitar? What string tension do you recommend?
Which of your guitars have truss rods in the neck?
Where can I find a manual for the electronics on my guitar?
What is pau ferro? Why did Cordoba replace rosewood bridges and fingerboards with pau ferro?
Pau ferro is a South American tonewood that has been used in guitar making for many years. It is known to have a smooth feel and shares many sonic qualities with rosewood. With a tight wood grain in-between ebony and rosewood, pau ferro is hard and slightly snappy like ebony while maintaining a nice level of warmth similar to rosewood. Visually, pau ferro tends to be lighter in color than traditional rosewood though it may be stained to appear like rosewood.
CITES (Convention of International Trade of Endangered Species) is a global organization that maintains the health of our plant’s species and ecosystems by regulating international trade of wildlife (both flora and fauna). As of January 2017, CITES determined that rosewood will be protected, requiring new certification for any product that contains rosewood. This new legislation adds complexity to manufacturing guitars that contain rosewood, increasing costs to manufacturers and consumers. So in response, we have joined many other guitar manufacturers in switching out rosewood as much as possible. We selected pau ferro as the best replacement for many of our instruments because it shares many properties with rosewood.
We guarantee that all Cordoba guitars are imported legally, complying to all CITES regulations. You don’t have to worry about CITES unless you decide to sell or trade your guitar abroad. The proper CITES certification will be your responsibility and failure to comply may lead to forfeiture and sometimes destruction of the item. You may still travel with your guitar without certification as long as it has less than 22lbs of regulated materials.
We are dedicated to providing instruments of great quality while maintaining materials that are both acceptable to the guitar market and in compliance with all CITES regulations.
Expect these changes to show up in the market in the summer of 2018 (varies by model).