Frequently Asked Questions

Answers to the most frequently asked questions. Still stumped? Try checking out Live. Play. Learn. or Contact Us.


General

How do I get replacement parts for my instrument?
If you need tuning machines, we ask that you send in photographs detailing the problem, as well as the date and place you purchased your instrument. If the electronics on your guitar are malfunctioning, please return to the dealer you purchased your instrument from, and have them give us a call. This is only to insure that you are within your window for warranty service. We also sell replacement tuning machines online at our Webstore. Please note that depending on the age of your instrument, specific parts that you request may or may not be available.
What is the optimal humidity level for my Cordoba guitar?
We recommend that you keep your guitar within a temperature range of 60 F to 85 F, and a relative humidity of 45% to 65%. Please see our section on How to Care for Your Guitar by clicking here.
How do I use the truss rod inside my guitar?
All Cordoba Guitars come equipped with a lightweight, two-way truss rod that allows you to adjust the amount of relief in your guitar’s neck, or the amount of natural bow in the neck. This practical feature provides a solution for when a guitar’s neck changes due to climate fluctuations or wood movement by allowing you to return the amount of relief to your original preference. You will turn the Allen wrench that came with your guitar counter-clockwise to add relief or a correct a back bow, and turn clockwise to reduce relief or correct too much forward bow.

Remember that adjusting your truss rod even an eighth of an inch can make a substantial difference in how easily the guitar plays. The neck of your guitar is not supposed to be straight; the optimal amount of relief is between .003′ and .008′ on the bass side, and slightly less on the treble side. If you’re reluctant to make this adjustment yourself, bring your guitar to any authorized Cordoba dealer where a technician will be happy to help you.

Can I put steel strings on my nylon string guitar?
We strongly advise against using steel strings on any nylon string guitar. Doing so will cause irreparable damage to the guitar’s bridge, soundboard, neck and tuning machines, and will void the original warranty. If you are interested in a steel string guitar, check out our Acero series or our La Playa Travel Steel.
What is the meaning behind the three square/arch logo that I see on your website and on the headstock of some of your guitars?
You are referring to our arches logo, a new design that we incorporated onto the headstock of some of our cutaway-electric models. This logo was inspired by the famous red and white double arches in the Mezquita Catedral in Cordoba, Spain. These arches are renowned as the city of Cordoba’s greatest structural achievement, and we wanted to pay homage to that.

Cordoba Dealers & Buying a Cordoba

Can I purchase a guitar directly from you?
Unfortunately, we do not sell directly to customers at this time. We can put you in contact with your closest dealer so that you can play the guitar before purchasing. Please visit www.cordobaguitars.com/dealers to find the dealer nearest you.
Which dealer in my area has the instrument I’m looking for in stock?
As dealer inventory constantly changes, it is difficult for us to determine whether or not a specific dealer has a particular item in their store. You can visit www.cordobaguitars.com/dealers to find your local dealer, and contact them for more information regarding the model you’re looking for.
How can I find out how much a certain model costs?
As we do not sell directly to customers, please contact your nearest Cordoba dealer for pricing and availability information.
I do not live in the United States. How can I get a Cordoba guitar?
A list of our international distributors is available online at www.cordobaguitars.com/dealers. Although you may not see a dealer in your particular area or country, many of these dealers distribute our products to other music stores. We recommend that you contact the nearest dealer to see if they can help you. If you are unable to find what you are looking for, we can also refer you to Guitar Salon, International (www.guitarsalon.com). They ship internationally and carry most of our products. Feel free to contact us at info@cordobaguitars.com if you are still unable to locate a dealer, or if the dealer does not have the model you’d like.
How can I become an authorized Cordoba dealer?
Please send your contact information along with your company’s website (if you have one) to info@cordobaguitars.com and the Regional Sales Manager for your area will contact you as soon as possible.

Replacement Parts

I need a new saddle (or nut) for my guitar, how can I acquire one?
Since each Cordoba guitar is fitted with an individually crafted, custom made nut and saddle, we do not stock a standard size that can be simply dropped in any guitar. Because our guitars are each built by hand, each guitar has its own unique requirements for a perfect saddle size and shape. If a new nut or saddle is needed for your guitar, we recommend visiting one of our authorized dealers or a local repair shop where they will be happy to fit a new saddle that is perfect for your specific guitar!

Cordoba Specs & Country of Origin

What models are available in left-handed versions?
Please click here to find out which models are currently available left-handed.
Where are Cordoba guitars and Cordoba ukuleles made?
Cordoba's Espana and Loriente Series are handmade in Valencia and Barcelona, Spain respectively. Cordoba's Iberia, Fusion, Luthier, La Playa, Acero, and Protege Series, as well as all Ukuleles are handmade in China. Cordoba's Master Series is handmade in Cordoba's California Workshop located in Oxnard, California.
Where is the serial number on my guitar?
Your serial number will be located inside the soundhole, up towards the headstock. Please note that the following models are not serialized: CP110, C3M, C3M Cadete, Cadete, Dolce, C5, C5-CE, C5-CET, the La Playa Traveler and Ukulele, and all ukuleles except for the 25 series.

What strings are on my guitar? What string tension do you recommend?
You can find out what strings come with your guitar by visiting your model’s specific page on our website. Under the Full Specs category, the strings and their tensions will be listed. The bridges of our guitars are built to withstand normal or hard tension strings. We do not recommend using extra hard tension, and we definitely do not recommend putting steel strings on a nylon string guitar.
Which of your guitars have truss rods in the neck?
All of them! The Iberia series guitars have been built with truss rods since 2007, and the Fusion, Espana, and Loriente series have been built with them since 2010.
Where can I find a manual for the electronics on my guitar?
How do I use the electronics that came with my La Playa guitar?
The Preamp on the La Playa has a 2 Band EQ (High and Low frequency). Place the faders in the center at the “0” for a flat EQ. To add High or Low frequencies slide the fader to the left, toward the “+12dB”. To take away High or Low frequencies slide the fader to the right, toward the “-12dB”. The preamp also has a master Volume control, slide it left for more volume or right for less. It is powered by one 9V battery, located inside the guitar on the back of the preamp. If the battery starts to run low, the red LED will light up and it’s time for a new battery.

Cordoba Webstore

What is your return/exchange policy for items purchased on Cordobaguitars.com?
If you are unsatisfied with your purchase on Cordobaguitars.com, you may return or exchange your order within 30 days of the original online purchase date. We can only exchange or return unworn/unused products and will assess the items when they arrive at our facilities. For more detailed information, please download our return card. Thanks!
How do you handle my private information collected through the Cordoba webstore?
We do not share nor sell information collected through our webstore.
How do your orders ship?
We ship using USPS. At the moment, this is the only shipping method that we offer.
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